SJMUA Policies & Procedures

General Policies & Procedures:

It’s important to me that respect for everyone be at the center of my business. I will not tolerate any abuse or mistreatment of any kind to either me, my clients, a/o any people I bring on to the job.

I reserve the right to cancel any job for any reason at any time with no opportunity for rescheduling or reimbursement.

Any additional legal action can and will be taken if the situation calls for it, out of respect and protection for myself, my clients, a/o any people I bring on the job.

General Liability

I ensure that my kit is sanitary, compatible with a variety of skin types and sensitivities, and I stay up-to-date on the latest ingredient information that may apply to my clients needs.

The client releases liability to me or anyone I bring on the job with me and assumes all responsibility.

What’s included in hair a/o makeup services:

All services include a thorough consultation process before and during your appointment to ensure the highest quality experience!

Makeup services include lashes (strip, clusters, a/o individuals* NOTE: these are not the same as lash extensions). There will also be a choice of traditional or airbrush foundation, included in the pricing. If the service does not include touchups by me, I will leave behind a lip color sample so your look will last and look amazing!

Hair services can include a few hair pins to ensure that the style can be adjusted at a moment’s notice (you will likely not need them but I include them as a courtesy!). Depending on the style and event, some hairstyles may include donuts (bulky netting to add volume). At this time, I do not offer extensions for rent or purchase but I can direct you to where to purchase them yourself and how to have them prepared for your appointment!

Pricing:

All prices are final once the non-refundable retainer is paid. All prices without a retainer paid are subject to change for any reason.

Travel Policy:

I include a complimentary radius of 10 miles from zip code 15218 for every job. If the travel exceeds this, I will charge a travel fee starting at $20 and adding on $1/mile from mile 11 on to the location. If the distance exceeds an hour of travel, there will be custom travel rate for the job. I can travel long distances, and we can discuss lodging at the time of booking! Also note that any parking fees will be added to your invoice.

Booking Policy:

Once you’ve reached out to me via my Contact page and filled out the form, I will reach out within 1-2 business days. I will email you and offer you my estimate for the inquiry. If need be, I will ask for clarification on certain aspects of the inquiry to get you a more accurate estimate!

Once the estimate has been agreed to, I will send an invoice for a 50% non-refundable retainer that will go towards the balance of the service. I will also send out a form for you to complete that will go over allergies, hair type, skin type, etc. This helps me to prepare to offer you the best experience! If both of these items are not completed (form sent and retainer paid), the appointment is not considered booked in my calendar.

I will confirm with you 48 hours prior to the appointment. This will include the final payment of the invoice. If the payment is not made at this time, there is a 25% fee of the remaining balance added to keep the appointment in good standing.

On the day of, I will send an email when I leave with my ETA. Expect me to be there 10-20 mins earlier to set-up! If you are more than 15 mins late from the set start time for the appointment, there will be a late-start fee of $25 applied to keep the appointment. If that time extends past 20 mins, the appointment will be considered cancelled and all monies paid are non-refundable.

Once the appointment is completed and everyone is happy, I will leave behind any touchup products for the services and pack out. You will receive an email afterwards asking for feedback and the opportunity to leave a review!

Cancellation Policy:

If you need to cancel, please send me an email. If the cancellation is more than 5 days prior to the appointment, there will be no cancellation fee. If it’s done between 5 days and 48 hours, a 25% fee of the remaining total will be due. If it’s done less than 48 hours of the appointment, 50% of the remaining invoice is to be paid.

If you need to reschedule, you’ll have a 24 hour window from the time of cancellation to do so and the retainer will transfer one time. If the window is missed, then a new retainer will be charged.

If you are a No-Show, then 100% of the remaining balance will still be due. To book any future appointments, all fees must be paid upfront to secure your booking.

If I have to cancel the appointment, I will do my best to find a replacement. If I can’t secure one, then all money that can be refunded will be sent back to you (i.e. final payments).

Scheduling Policies incl. Holidays:

I take service appointments on Tues-Sun during the week. The only day I am not taking appointments is Monday.

For weekends between April-October, all wedding bookings have a minimum service price of $750, no exceptions. This includes the bride’s wedding day service, the bridal Preview, 3 additional people for services on the wedding day, and the 25% non-refundable retainer to hold the date in my calendar. See Bridal FAQs for more bridal information.

Most appointment start times will be between 8 am-4 pm. If you need me to start earlier than 8 am or start later than 4 pm, there will be a $25 fee applied to your total. This applies mainly to personal jobs. Commercial and bridal jobs will have set hours and agreed upon rates, email me with any questions.

Any booking on holidays (NYE, NYD, Memorial Day weekend Sat-Mon, Independence Day, Labor Day weekend Sat-Mon, Thanksgiving + weekend (Thurs-Sun), Christmas Eve and Christmas Day): a $100 fee will added to your invoice for any holiday bookings.